CompUSA, Circuit City and Best Buy

What does CompUSA, Circuit City, and Best Buy have in common besides being a Big Box Store?

Well CompUSA is closing there doors in 2008. The general belief is that their failing was due to lack of good customer service. CompUSA was not taking care of their customers.

Friday Circuit City is reporting huge losses. The spoke person said that Circuit City is expecting losses for the end of the year. I ask you were is their customer service?

Best Buy report cash flow earning don't look that healthy. I am curious what their earning report for the Christmas season will be like.

Regardless of CompUSA, Circuit City, and Best Buy's prices they are suffering from lack of good customer services. People who spend their hard earned money expect to get a good value and good service. People who go to Costco don't expect help in getting their electronics to work. They just want a great saving.

The stores that are going to benefit are the local computer and technology stores. They know the value of good customer service. Yes their prices are a little higher, but you get face to face customer service. If their is a problem the owner and/or manager is right there to get the issue resolved.

What is your preference, price or service?